Terms of service

Welcome to Ceylon Elephant Co. (the “Site”). This Site is owned and operated by JANET LANKA (PVT) LTD, PV65544. Throughout the Site, the terms “we”, “us”, and “our” refer to Ceylon Elephant Co., Spa Ceylon, or JANET LANKA (PVT) LTD, as applicable.

Ceylon Elephant Co. is an apparel and lifestyle brand by Spa Ceylon, inspired by the majestic Ceylon Elephant and Sri Lanka’s natural heritage. Through our clothing, merchandise, accessories, lifestyle products, storytelling, brand initiatives, awareness-led activity, and selected donation-linked efforts, we aim to celebrate the Ceylon Elephant while supporting awareness and protection-related work connected to Sri Lanka’s natural heritage.

These Terms of Service govern your access to and use of our website, online store, products, apparel, clothing, merchandise, accessories, lifestyle products, content, services, campaigns, promotions, rewards-related features, donation-linked initiatives, digital tools, automated systems, and any related features made available through the Site.

By accessing or using any part of the Site, creating an account, placing an order, subscribing to communications, participating in promotions, joining rewards-related services, submitting content, or interacting with any feature of the Site, you agree to be bound by these Terms of Service.

If you do not agree to all terms and conditions stated here, you may not access the Site or use our services.

Any new features, tools, products, collections, services, promotions, rewards-related features, awareness campaigns, donation-linked initiatives, AI-enabled services, automation tools, or brand activities added to the Site shall also be subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on this page. It is your responsibility to review this page periodically. Your continued use of or access to the Site after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Plus, which provides the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, province, or place of residence.

If you are the age of majority and allow a minor dependent to use this Site, you accept responsibility for their use of the Site.

If you are using the Site on behalf of a company, organization, institution, or other entity, you confirm that you are authorized to bind that entity to these Terms.

You may not use our Site, apparel, clothing, merchandise, accessories, lifestyle products, content, designs, brand assets, services, promotions, rewards-related features, donation-linked initiatives, or campaign materials for any illegal, unauthorized, fraudulent, misleading, abusive, or harmful purpose.

You may not violate any laws in your jurisdiction, including laws relating to intellectual property, privacy, data protection, consumer protection, payments, fraud, cybercrime, trade, taxation, customs, advertising, donations, charitable activity, or unlawful commercial activity.

Section 2 – General Conditions

We reserve the right to refuse service to any person, organization, or entity at our sole discretion, for any reason, at any time, subject to applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, modify, scrape, reverse engineer, or misuse any portion of the Site, products, services, content, designs, images, artwork, logos, product names, collection names, campaign materials, donation-linked materials, rewards-related features, or brand assets without our express written permission.

You understand that your content, excluding credit/debit card information and bank details, may be transferred unencrypted and may involve:

transmission over various networks;

changes to conform and adapt to technical requirements of connecting networks, servers, systems, platforms, or devices;

processing through third-party service providers, cloud systems, logistics partners, marketing tools, analytics tools, AI-enabled tools, fraud prevention systems, customer service systems, or e-commerce platforms.

Credit card information is encrypted during transmission over networks, subject to the security practices of the relevant payment gateway, card network, bank, wallet provider, or payment processor.

Payment Options

Where applicable, we may provide various payment options including PayKOKO, MintPay, AliPay, UPay, PayHere, credit card, debit card, LankaQR, Cash on Delivery, bank transfer, wallet payments, or other approved payment methods.

The availability of payment options may vary between the website, physical outlets, partner channels, social commerce channels, marketplaces, customer service channels, or other sales platforms.

Not all payment methods will be available on all platforms at all times. Availability may change due to operational, technical, banking, fraud prevention, payment gateway, legal, risk, or third-party service provider requirements.

Payment Method Limitation of Liability

We shall not be liable for any loss, delay, failed transaction, payment decline, payment hold, duplicate authorization, gateway error, bank error, wallet error, refund delay, failed capture, failed reversal, chargeback, fraud review, or damage arising from the use or inability to use any payment method.

Payment availability and functionality may change without prior notice.

Section 3 – Accuracy, Completeness, and Timeliness of Information

The information provided on this Site is intended for general shopping, product, brand, educational, awareness, customer support, and promotional purposes.

We aim to keep product descriptions, prices, images, size information, garment details, care instructions, stock availability, collection details, donation-linked information, rewards-related information, offers, delivery details, and other content as accurate as possible.

We do not guarantee that all information on the Site will always be complete, current, reliable, accurate, uninterrupted, or error-free.

Product colours, textures, fabrics, fits, finishes, prints, embroidery, artwork, packaging, labels, and other visual details may appear differently depending on your device, screen settings, lighting, photography, production batches, supplier variations, and fabric characteristics.

Information related to the Ceylon Elephant, conservation matters, public awareness, environmental issues, community activity, donation-linked initiatives, or charitable support may be provided for general awareness. Such information may be based on available references, internal initiatives, third-party inputs, partner communications, historical content, AI-assisted summaries, or operational updates.

You should not rely solely on information on this Site when making decisions. Where needed, please contact us before placing an order, participating in a promotion, using a reward, or engaging with any donation-linked activity.

We reserve the right to update, correct, remove, replace, or change information on the Site at any time without prior notice, but we are not obligated to do so except where required by law.

Section 4 – Modifications to Products, Services, Collections, Initiatives, and Prices

Prices for our apparel, clothing, merchandise, accessories, lifestyle products, services, offers, rewards-related benefits, and any related items are subject to change without prior notice.

We reserve the right, at our sole discretion, to modify, suspend, limit, cancel, replace, or discontinue any product, collection, size, colour, design, service, offer, promotion, discount, voucher, reward, member benefit, donation-linked initiative, awareness campaign, brand initiative, AI-enabled feature, automated service, or part of the Site at any time without notice.

We shall not be liable to you or any third party for any modification, price change, stock change, eligibility change, suspension, cancellation, termination, or discontinuation of any product, service, offer, promotion, collection, feature, reward, or initiative.

Section 5 – Products, Services, and Brand Initiatives

Control and Operation

Ceylon Elephant Co. controls and operates this Site from Sri Lanka. Unless otherwise stated, orders are processed and shipped from Sri Lanka.

Ceylon Elephant Co. offers apparel, clothing, merchandise, accessories, lifestyle products, and related brand initiatives inspired by the Ceylon Elephant and Sri Lanka’s natural heritage.

Some products, collections, campaigns, or initiatives may be connected to awareness, conservation, charitable, community, or donation-linked activities. Where this applies, relevant details may be communicated on the Site, product page, campaign page, collection page, official communication, invoice, message, social media post, or other brand communication.

Stock Availability

Inventory information may be displayed on the Site for available products, sizes, colours, collections, bundles, or offers.

This information may be used to estimate whether a product is likely to be available after an order is placed. We cannot guarantee that a product, size, colour, or design listed as in stock will be available at the time your order is processed.

Stock may change due to online orders, retail store movements, inventory updates, warehouse adjustments, system delays, damaged stock, cancelled stock, reserved stock, fraud holds, customer service allocations, or operational issues.

If an item is in stock when you place your order but becomes unavailable before processing, we may contact you by email, phone, SMS, WhatsApp, or other available channel.

If the unavailable product cannot be fulfilled, we may cancel the item or order and issue a refund through the original payment method where applicable. For Cash on Delivery orders, the order may be cancelled if the relevant products are unavailable.

Prices and Currency

Prices and availability of products and services listed on the Site are subject to change without notice.

Unless otherwise stated, all prices and charges listed on the Site are displayed and charged in Sri Lankan Rupees (LKR).

The listing, description, or reference to any product, size, colour, design, service, promotion, reward, voucher, donation-linked activity, or initiative on the Site does not guarantee availability.

Incorrect Pricing

If a product, service, collection item, bundle, reward, voucher, discount, promotion, or offer is listed at an incorrect price due to a typographical error, supplier error, system error, promotional error, currency error, discount error, AI-generated error, integration error, platform error, or any other reason, we reserve the right to refuse or cancel any order placed at the incorrect price.

This right applies even if the order has been confirmed or payment has been made.

If payment has already been collected and the order is cancelled, we will issue a refund for the amount paid through the original payment method where possible.

Apparel, Sizing, and Fit

Product sizes, measurements, fit descriptions, and size guides are provided for general reference only.

Actual fit may vary depending on product style, fabric, cut, pattern, design, production batch, garment construction, and individual body measurements.

You are responsible for checking the applicable size guide, product description, and fit information before placing an order.

We do not guarantee that a product will fit exactly as expected. Exchanges, replacements, credits, or refunds, where applicable, will be handled according to our Exchange Policy and applicable law.

Product Colours, Images, and Variations

We make every effort to display product images, colours, designs, prints, embroidery, textures, finishes, and packaging as accurately as possible.

Actual products may vary from images shown on the Site due to screen settings, photography, lighting, production batches, fabric characteristics, print placement, dye lots, handmade processes, embroidery placement, finishing methods, or supplier variations.

For printed, embroidered, handmade, hand-finished, washed, dyed, or specially treated apparel, slight variations may occur between pieces. These variations are not considered defects unless they materially affect the usability or quality of the product.

Product Care

You agree to follow the care instructions provided on the product label, packaging, product page, or any care guide supplied with the product.

We are not responsible for damage, shrinkage, fading, colour bleeding, fabric wear, print damage, embroidery damage, stretching, tearing, staining, odour, or other issues caused by incorrect washing, drying, ironing, storage, detergent use, dry cleaning, alteration, misuse, rough handling, or failure to follow care instructions.

Limited Collections

Certain products, designs, collections, sizes, colours, bundles, offers, or rewards-related benefits may be produced or offered in limited quantities.

Availability is not guaranteed. Limited products may not be restocked once sold out.

Exchange, replacement, credit, or refund eligibility for limited products will be handled according to our Exchange Policy, product-specific terms, and applicable law.

Gift Sets, Bundles, and Packaged Items

Gift sets, bundles, packaged products, promotional packs, or collection sets may be assembled individually and may vary slightly.

We reserve the right to substitute a product with another product of equal or higher value and similar nature if the original product becomes unavailable, where appropriate and permitted by law.

Donation-Linked Products and Initiatives

From time to time, Ceylon Elephant Co. may support conservation-related causes, awareness initiatives, charitable projects, community activities, or donation-linked campaigns.

Where a product, collection, promotion, or activity is connected to a donation or support initiative, the relevant details may include:

the nature of the support;

the applicable product or collection;

the contribution amount or basis of contribution, if any;

the campaign duration, if any;

the partner, recipient, or beneficiary, if applicable;

any conditions, exclusions, or limitations.

Unless expressly stated on the relevant product page, campaign page, collection page, checkout page, receipt, or official communication, the purchase of a product does not automatically mean that a fixed amount, percentage, or donation will be made to any specific organization, project, person, community, or cause.

Donation-linked initiatives may be changed, paused, extended, replaced, or discontinued at our discretion, subject to any commitments already expressly communicated by us.

Rewards and Loyalty Eligibility

Ceylon Elephant Co. purchases may, from time to time, be eligible for rewards, points, redemptions, member benefits, vouchers, early access, promotions, or other loyalty-related offers under Spa Ceylon Rewards or related programs.

Eligibility is not guaranteed and may vary by product, collection, purchase channel, customer account, location, region, promotion, payment method, campaign, stock status, discount status, donation-linked status, customer segment, or other conditions determined by us.

Unless expressly stated, Ceylon Elephant Co. purchases should not be assumed to earn rewards, qualify for redemptions, or be eligible for loyalty benefits.

Where Spa Ceylon Rewards Terms are published separately, those terms will apply to rewards participation, earning, redemption, expiry, exclusions, reversals, account status, and related benefits.

Risk and Title

Risk of damage to or loss of any product ordered from us transfers to you from the time of delivery.

Title in the product shall not pass to you until we have received full cleared payment for the product.

Sales and Limitations

We reserve the right, but are not obligated, to limit sales of our products or services to any person, organization, geographic region, account, payment method, delivery address, or jurisdiction.

We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products, sizes, colours, collections, offers, bundles, rewards, vouchers, or services.

All product descriptions, product pricing, promotions, discounts, donation-linked details, rewards-related terms, and availability are subject to change at any time without notice.

Any offer made on this Site is void where prohibited.

Warranties

We do not warrant that any product, service, information, campaign material, donation-linked information, rewards-related information, AI-generated output, automated recommendation, or other material purchased or obtained through the Site will meet your expectations, or that any errors on the Site will be corrected.

Section 6 – Accuracy of Billing, Account, Contact, and Customer Information

We reserve the right to refuse any order you place with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, household, account, organization, payment method, phone number, email address, billing address, shipping address, IP address, device, customer profile, or other identifier.

These restrictions may include orders placed by or under the same customer account, same payment method, same phone number, same email, same billing address, same shipping address, or linked customer profiles.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, phone number, SMS, WhatsApp number, account notification, or other contact details provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, bots, automated systems, fraudulent users, abusive users, or parties acting in bad faith.

You agree to provide current, complete, and accurate purchase, account, billing, shipping, contact, and customer information for all purchases and interactions made through the Site.

You agree to promptly update your account and other information, including email address, phone number, billing address, shipping address, and payment details, so that we can complete your transactions and contact you when needed.

Contact Details for Transactions and Rewards

You agree to provide accurate and current contact information, including your email address and phone number, so that we can process your orders, send transaction IDs, payment confirmations, delivery updates, refund updates, customer service messages, rewards-related notices, promotional messages where applicable, and other relevant communications.

We are not responsible for missed transaction IDs, order updates, delivery notices, refund notices, customer support responses, rewards benefits, offers, vouchers, or promotional communications caused by incorrect, outdated, blocked, unsubscribed, filtered, inactive, inaccessible, or wrongly entered contact details provided by you.

For more detail, please review our Exchange Policy and Shipping Policy.

Section 7 – Optional Tools, Third-Party Services, AI Tools, and Automation

We may provide access to or use third-party tools, applications, plugins, payment gateways, shipping providers, cloud hosting providers, analytics services, marketing platforms, donation platforms, rewards platforms, loyalty tools, review tools, AI-enabled tools, automation tools, fraud prevention systems, customer service tools, communication tools, personalization tools, recommendation tools, translation tools, search tools, or other services that are not owned, controlled, or operated by us.

You acknowledge and agree that access to and use of such tools is provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind.

We do not warrant the accuracy, completeness, reliability, security, availability, uptime, fitness, legality, or performance of third-party tools, AI-enabled tools, automated outputs, recommendations, translations, summaries, search results, fraud flags, or personalization outputs.

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, commercial, reputational, operational, or data-related damages arising from or related to your use of, or our reliance on, third-party tools, AI-enabled tools, automated systems, or related services.

Any issues, errors, delays, outages, hallucinations, inaccurate outputs, incorrect recommendations, translation errors, product-matching errors, automation failures, data sync issues, fraud review errors, or malfunctions associated with third-party tools or AI-enabled tools may be caused by the relevant service provider, system integration, data quality, platform limitation, or operational dependency.

You are responsible for reviewing and understanding the terms of service, privacy policies, and any other agreements associated with third-party tools before using them where such terms are presented to you.

We reserve the right to modify, suspend, replace, restrict, disable, or discontinue access to any third-party tool, AI-enabled tool, automated feature, service provider, or system at our sole discretion without prior notice.

Personal information, AI-related data use, cookies, analytics, tracking technologies, marketing pixels, cross-border processing, and data processing by service providers are addressed in our Privacy Policy and Cookie Policy.

Section 8 – Third-Party Links

Our Site may contain links to third-party websites, services, conservation partners, charitable organizations, payment platforms, delivery providers, social media platforms, AI service providers, cloud service providers, media sources, rewards platforms, or external resources.

These links are provided for convenience, reference, awareness, customer support, payment, delivery, rewards, donation-linked activity, brand-related purposes, or operational use.

Once you leave our Site, the content and practices of third-party websites are outside our control.

We do not control, endorse, guarantee, or assume responsibility for third-party websites, their content, policies, products, services, claims, security, privacy, availability, accuracy, AI outputs, or practices.

We are not liable for any harm, loss, damage, delay, failed transaction, data issue, privacy issue, rewards issue, donation-related issue, or dispute arising from your use of third-party websites or services.

You are responsible for reviewing the terms, privacy policies, refund policies, donation policies, rewards policies, and practices of any third-party website you visit.

Any complaints, claims, concerns, or questions relating to third-party products, services, content, donations, rewards, or transactions should be directed to the relevant third party.

For general inquiries about our Site, you may contact us using the details listed in Section 20.

Section 9 – User Comments, Feedback, Reviews, and Submissions

If you send us submissions, comments, product reviews, styling photos, creative ideas, artwork, designs, conservation ideas, campaign suggestions, testimonials, photographs, videos, stories, feedback, proposals, social media tags, messages, AI-generated content, or other materials, whether at our request or voluntarily, you agree that we may use, edit, copy, publish, distribute, translate, display, reproduce, adapt, analyze, classify, or process such submissions in any medium.

This may include use on our website, social media, advertisements, email marketing, SMS marketing, WhatsApp marketing, retail displays, internal presentations, campaign materials, product pages, customer service tools, training materials, AI-assisted tools, analytics tools, and brand communications.

We are under no obligation to:

maintain any submissions in confidence;

pay compensation for any submissions;

respond to any submissions;

return any submissions;

use any submissions.

We may, but are not obligated to, monitor, edit, reject, classify, moderate, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, discriminatory, infringing, abusive, harmful, irrelevant, low quality, spam, AI-generated in a misleading way, or otherwise objectionable.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, personality, image rights, design rights, moral rights, or other proprietary rights.

You agree that your submissions will not contain unlawful, abusive, obscene, misleading, defamatory, harmful, or malicious content, or any virus, malware, code, script, tracking tool, or harmful file that may affect the operation of the Site or related services.

You may not use a false email address, impersonate another person, misrepresent your identity, or mislead us or third parties regarding the origin of any submission.

You are solely responsible for the comments, reviews, and submissions you make and their accuracy.

We assume no liability for comments, reviews, or submissions posted by you or any third party.

Section 10 – Personal Information, Privacy, Cookies, AI Disclosure, and Cross-Border Data Processing

Your submission of personal information through the Site is governed by our Privacy Policy.

Our use of cookies, analytics tools, pixels, tracking technologies, advertising technologies, preference tools, and cookie consent mechanisms is governed by our Cookie Policy or cookie banner settings, where available.

Any use of personal information in connection with AI-enabled tools, automated processing, personalization, marketing segmentation, customer support tools, fraud prevention, recommendation tools, analytics, rewards, loyalty services, or cross-border service providers is addressed in our Privacy Policy.

By using the Site, you acknowledge that your personal information may be collected, used, stored, disclosed, transferred, or processed as described in our Privacy Policy.

Different systems, service providers, Shopify, cloud providers, payment providers, communication providers, AI providers, marketing platforms, logistics partners, analytics providers, and rewards providers may operate servers, data centres, subprocessors, support teams, or technical infrastructure in different countries or regions.

Where required by applicable law, we will take reasonable steps to protect personal information transferred across borders.

No method of transmission over the internet, electronic storage, cloud hosting, AI processing, or digital communication is fully secure. We cannot guarantee absolute security of information transmitted through or stored by the Site, Shopify, payment gateways, communication systems, AI tools, third-party platforms, or cloud services.

Section 11 – Errors, Inaccuracies, and Omissions

There may occasionally be information on the Site that contains typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, prices, promotions, offers, discounts, product images, size guides, colours, stock availability, shipping charges, delivery timelines, rewards eligibility, donation-linked information, conservation-related information, AI-generated content, automated recommendations, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, refuse, or cancel orders if any information on the Site is inaccurate at any time without prior notice, including after you have submitted your order.

We are not obligated to update, amend, or clarify information on the Site except as required by law.

No update or refresh date on the Site should be taken to mean that all information on the Site has been modified or updated.

Section 12 – Prohibited Uses

You are prohibited from using the Site or its content:

for any unlawful purpose;

to solicit others to perform or participate in unlawful acts;

to violate any applicable international, national, provincial, local, or other laws, rules, or regulations;

to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

to misuse our brand name, logo, artwork, designs, apparel prints, product images, collection names, campaign materials, elephant-related creative assets, or other proprietary content;

to copy, reproduce, resell, distribute, or commercially exploit our products, content, designs, or imagery without authorization;

to submit false, misleading, fraudulent, or deceptive information;

to upload or transmit viruses, malware, malicious code, scripts, scraping tools, bots, or harmful software;

to collect, harvest, scrape, or track the personal information of others;

to spam, phish, pharm, pretext, spider, crawl, scrape, or misuse the Site;

to interfere with or bypass security features of the Site, Shopify, payment systems, AI tools, fraud systems, or related services;

to place fraudulent, speculative, automated, high-volume, abusive, or bad-faith orders;

to manipulate promotions, discounts, referral systems, rewards, points, vouchers, donation-linked initiatives, or loyalty benefits;

to misuse donation-linked, awareness, conservation, or charitable messaging in a false or misleading way;

to abuse customer support, exchanges, refunds, chargebacks, warranty claims, or complaints processes;

to use AI tools, bots, scripts, or automation to place orders, harvest data, manipulate prices, obtain rewards, bypass controls, or exploit the Site;

to harass, abuse, insult, harm, defame, intimidate, or discriminate against others.

We reserve the right to terminate your use of the Site or related services for violating any prohibited uses.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Site or services will be uninterrupted, timely, secure, error-free, accurate, complete, or available at all times.

We do not warrant that the results obtained from use of the Site, products, services, information, donation-linked initiatives, conservation-related content, AI-enabled tools, automated recommendations, rewards-related features, or brand materials will be accurate, reliable, current, or suitable for your needs.

You agree that we may remove the Site or any service for indefinite periods or cancel any service at any time without notice.

Your use of, or inability to use, the Site is at your sole risk.

The Site and all products, services, content, apparel, clothing, merchandise, accessories, campaign materials, donation-linked information, conservation-related information, rewards-related information, AI-enabled features, automated tools, and other materials delivered through the Site are provided “as is” and “as available” without warranties or conditions of any kind, either express or implied.

This includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ceylon Elephant Co., JANET LANKA (PVT) LTD, our directors, officers, employees, affiliates, partners, agents, contractors, suppliers, service providers, licensors, or representatives be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, consequential, commercial, reputational, operational, technical, data-related, AI-related, or similar damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, goodwill loss, reputational loss, order delay, delivery delay, product unavailability, payment failure, AI-generated error, automation failure, rewards error, voucher loss, promotion loss, donation-linked misunderstanding, or similar damages arising from your use of the Site, products, services, content, campaigns, rewards, donation-linked initiatives, or any related claim.

Where certain jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless Ceylon Elephant Co., JANET LANKA (PVT) LTD, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and representatives from any claim or demand, including reasonable legal fees, made by any third party due to or arising from:

your breach of these Terms of Service;

your violation of any law;

your violation of the rights of a third party;

your misuse of the Site, products, services, content, designs, brand assets, campaign materials, rewards, donation-linked initiatives, AI-enabled tools, automated features, or conservation-related information;

your fraudulent, misleading, abusive, automated, or unauthorized conduct;

your misuse of promotions, rewards, vouchers, refunds, chargebacks, customer support, or donation-linked messaging.

Section 15 – Severability

If any provision of these Terms of Service is determined to be unlawful, void, invalid, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service.

This shall not affect the validity and enforceability of any remaining provisions.

Section 16 – Termination

These Terms of Service remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or by ceasing use of the Site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination.

We may deny, restrict, suspend, or terminate your access to the Site, services, account, offers, promotions, rewards, vouchers, member benefits, donation-linked activities, customer support channels, or any part of the Site.

Obligations and liabilities incurred before termination shall survive termination.

Section 17 – Entire Agreement

The failure of Ceylon Elephant Co. or JANET LANKA (PVT) LTD to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this Site or in connection with the service, constitute the complete agreement between you and us regarding your use of the Site and services.

They replace any prior or current agreements, communications, and proposals, whether oral or written, including prior versions of the Terms of Service.

Any ambiguity in the interpretation of these Terms shall not be construed against us as the drafting party.

Section 18 – Governing Law, Jurisdiction, and Dispute Resolution

These Terms of Service and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of Sri Lanka.

Any disputes arising out of or relating to these Terms, the Site, products, services, orders, payments, deliveries, campaigns, rewards, donation-linked initiatives, AI-enabled tools, automation, data processing, or related matters shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

You agree to first attempt to resolve any dispute or claim through informal negotiation by contacting us.

If a satisfactory resolution is not reached, the dispute may be settled through binding arbitration in Sri Lanka, where applicable and legally permitted. The arbitrator’s decision shall be final and binding on all parties.

If we are required to enforce our rights under these Terms through legal action or arbitration, you agree to indemnify us for reasonable legal fees and related costs incurred, to the extent permitted by law.

Section 19 - Changes to Terms, Policies, and Site Conditions

We reserve the right to update, modify, replace, remove, or add to any part of these Terms of Service, our policies, product terms, shipping terms, exchange terms, rewards terms, donation-linked terms, promotional terms, or any other Site-related terms at our sole discretion.

Any updates may be posted on this page, on the relevant policy page, product page, campaign page, checkout page, account page, or through any other official communication channel we choose.

The “Last Updated” date may be revised to reflect the latest update.

We may, at our discretion, notify users of major changes by email, website notice, SMS, WhatsApp, account notice, or other means. We are not required to provide individual notice of every change unless required by applicable law.

It is your responsibility to review these Terms of Service and any related policies from time to time to stay informed of the terms that apply to your use of the Site, purchases, orders, rewards, promotions, donation-linked initiatives, exchanges, shipping, and related services.

Your continued use of the Site, placement of an order, participation in a promotion, use of a reward, subscription to communications, or interaction with any Site feature after updates are posted will be treated as your acceptance of the updated terms.

If you do not agree with any updated terms, you should stop using the Site and related services immediately.

Section 20 - Contact Information

If you have any questions about these Terms of Service, Ceylon Elephant Co., our apparel, products, orders, services, rewards, donation-linked activities, awareness initiatives, AI-enabled features, customer support matters, exchanges, shipping, or privacy-related matters, please contact us through the following channels:

Email: online@spaceylon.com

General Inquiries: info@spaceylon.com

Phone / WhatsApp: +94 77 659 5757

Additional Customer Care Contact: +94 72 111 7722

Business hours, response times, and available support channels may vary.

Section 21 – Marketing Communications, Transactional Communications, and Rewards

By subscribing to our emails, signing up through the Site, creating an account, placing an order, participating in promotions, joining Spa Ceylon Rewards where available, submitting your contact details, or opting in through any available channel, you may receive communications from us.

These communications may include transactional, service-related, marketing, promotional, rewards-related, donation-linked, awareness-related, and brand-related communications.

Transactional and Service Communications

Transactional and service communications are necessary for processing and managing your orders, payments, deliveries, exchanges, refunds, customer service requests, account activity, security matters, legal notices, and related services.

These may include, but are not limited to:

order confirmations;

payment confirmations;

transaction IDs;

invoices or receipts;

delivery updates;

exchange updates;

refund updates;

account notices;

customer support responses;

rewards account notices;

fraud prevention or verification messages;

service interruption notices;

legal or policy notices.

Opting out of marketing communications will not stop essential transactional or service communications related to your purchases, account, payments, transaction IDs, deliveries, refunds, customer support matters, security, legal compliance, or service administration.

Marketing and Promotional Communications

Marketing and promotional communications may include updates about Ceylon Elephant Co., Spa Ceylon, new apparel collections, product launches, offers, discounts, styling updates, events, awareness initiatives, conservation-related projects, donation-linked campaigns where applicable, rewards-related offers, member benefits, and related brand news.

By subscribing, creating an account, joining Spa Ceylon Rewards where available, participating in promotions, or otherwise opting in, you consent to receive marketing and promotional communications through email, SMS, WhatsApp, push notifications, app notifications, browser notifications, social media audiences, or other available channels, where applicable.

Spa Ceylon Rewards and Automatic Enrollment

Ceylon Elephant Co. products, purchases, promotions, campaigns, customer accounts, or customer activity may from time to time be included as part of Spa Ceylon Rewards or other rewards, loyalty, membership, customer benefit, or promotional programs operated by Spa Ceylon or its related entities.

Where applicable, creating an account, making a purchase, subscribing, participating in selected promotions, using certain services, or providing your contact details may automatically enroll you in Spa Ceylon Rewards or make you eligible for rewards-related communications, offers, and benefits.

Eligibility for rewards, points, redemptions, offers, tiers, discounts, vouchers, member pricing, early access, promotional benefits, or other loyalty-related benefits is not guaranteed.

Eligibility may vary depending on the product, collection, purchase channel, customer account, location, region, promotion, payment method, campaign, stock availability, donation-linked product status, customer segment, communication consent, or other conditions determined by us.

Certain Ceylon Elephant Co. products, limited collections, discounted items, donation-linked products, promotional products, bundles, gift cards, shipping charges, taxes, fees, or other charges may be excluded from earning or redeeming rewards.

Where separate Spa Ceylon Rewards Terms apply, those terms will govern rewards earning, redemption, expiry, exclusions, reversals, suspensions, account status, and related loyalty benefits.

Rewards May Be Linked to Marketing Consent

Some rewards, discounts, offers, vouchers, member benefits, redemptions, early access benefits, birthday offers, promotional benefits, and loyalty privileges may be linked to your participation in Spa Ceylon Rewards and your consent to receive marketing, promotional, or rewards-related communications.

If you unsubscribe, opt out, withdraw consent, block, disable, filter, mark as spam, or otherwise choose not to receive marketing, promotional, or rewards-related communications, you may no longer be eligible to receive, access, use, redeem, or continue benefiting from certain rewards, offers, discounts, points, redemptions, member benefits, vouchers, early access rights, or promotional privileges.

Where marketing, promotional, or rewards-related communication is a condition of participation in Spa Ceylon Rewards or any related program, opting out may result in suspension, limitation, cancellation, or termination of your rewards membership, rewards eligibility, accumulated benefits, offers, points, vouchers, redemptions, or access to member privileges, subject to applicable law.

We reserve the right to include, exclude, suspend, limit, modify, cancel, expire, reverse, or discontinue rewards eligibility, rewards communications, benefits, points, offers, discounts, vouchers, redemptions, member privileges, or rewards participation for Ceylon Elephant Co. products, purchases, services, campaigns, customer accounts, or customer segments at any time.

Participation in Spa Ceylon Rewards or any related rewards, loyalty, or membership program does not guarantee continued access to any benefit, offer, points value, redemption option, tier, discount, voucher, reward, or privilege.

Opt-Out Option

You may unsubscribe or opt out of marketing communications at any time using the instructions provided in relevant communications, where available.

Opting out of marketing communications will not affect your ability to receive essential transactional or service communications.

Opting out may affect your ability to receive, access, redeem, or continue participating in promotions, rewards, member benefits, rewards-related offers, loyalty privileges, and other benefits linked to marketing or rewards participation.

Privacy and Data Use

Your personal data used for transactions, service communications, marketing, rewards, loyalty, customer communication, personalization, analytics, AI-assisted tools, and customer support purposes will be handled in accordance with our Privacy Policy and applicable data protection requirements.

For questions about your marketing communication preferences, rewards-related communications, or help with opting out, please contact us at info@spaceylon.com.

Section 22 – Promotions, Discounts, Vouchers, Rewards, and Offers

From time to time, we may offer promotions, discounts, coupon codes, voucher codes, member offers, limited-time offers, bundle offers, launch offers, free shipping offers, points, rewards, early access, or other promotional benefits.

All promotions are subject to availability and may be changed, suspended, cancelled, extended, limited, or withdrawn at any time without prior notice.

Promotions may be subject to specific terms, including:

validity period;

minimum order value;

maximum discount value;

eligible products or collections;

excluded products or collections;

usage limits;

customer eligibility;

region or location restrictions;

payment method restrictions;

stock availability;

rewards membership status;

communication consent;

donation-linked product exclusions;

fraud prevention checks;

technical conditions.

Discount codes, points, vouchers, and rewards cannot be exchanged for cash.

Unless expressly stated, discounts cannot be combined with other offers.

We reserve the right to cancel orders or remove promotional benefits where we suspect misuse, fraud, technical abuse, automation abuse, duplicate accounts, resale activity, or violation of promotion terms.

Promotions Linked to Marketing and Rewards

Certain promotions, discounts, vouchers, member offers, early access offers, points, rewards, or benefits may only be available to customers who are subscribed, enrolled in Spa Ceylon Rewards, eligible to receive marketing communications, or eligible to receive rewards-related communications.

If you unsubscribe, opt out, withdraw consent, block communications, disable communications, or are removed from marketing or rewards-related communications, you may lose access to certain promotions, discounts, vouchers, rewards, points, member benefits, or offer eligibility.

We reserve the right to verify eligibility before applying, issuing, honoring, reversing, cancelling, or allowing use of any promotion, discount, voucher, reward, point, or member benefit.

Section 23 – Shipping, Delivery, and Order Fulfilment

Shipping and delivery are governed by our Shipping Policy.

Shipping and delivery options, timelines, charges, and service areas may vary depending on your location, selected delivery method, product availability, courier service, payment method, order value, fraud checks, rewards redemption status, and operational conditions.

Delivery timelines provided on the Site are estimates only and are not guaranteed unless expressly stated.

We are not liable for delays caused by courier partners, weather, customs, public holidays, peak seasons, strikes, civil unrest, government restrictions, incorrect address information, customer unavailability, payment verification, fraud review, stock issues, system outages, or events outside our reasonable control.

You are responsible for providing accurate delivery information, including full name, address, phone number, email address, and any delivery instructions.

If delivery fails due to incorrect information, customer unavailability, refusal to accept delivery, unreachable contact details, blocked communications, or repeated failed attempts, additional charges may apply.

Risk passes to you upon delivery.

Where our Shipping Policy provides more specific terms, the Shipping Policy will apply to shipping, delivery, failed delivery, courier issues, and related matters.

Section 24 - Exchanges, Limited Returns, and Refunds

Exchanges, limited returns, and refunds are governed by our Exchange Policy.

Ceylon Elephant Co. is mainly an apparel and wearable products store. Due to hygiene, product condition, and quality assurance requirements, exchanges are allowed only under limited conditions and are subject to inspection and approval.

Exchange requests must be made within 48 hours of delivery through our Customer Care channels. Requests may be submitted by Call, WhatsApp, or email using the contact details provided on the Site or in these Terms.

To be eligible for exchange, the product must be in its original condition, unworn, unwashed, unused, undamaged, unaltered, and free from perfume, stains, odour, damage, or signs of use. All tags, labels, and packaging must be intact.

Items with removed, cut, detached, tampered, reattached, or altered tags are not eligible for exchange.

Only size or colour exchanges are permitted, subject to stock availability and approval under the Exchange Policy.

Each order is eligible for one exchange only. Repeated exchanges for the same order are not permitted.

Items purchased on sale, promotion, discount, or under other excluded offers may not be eligible for exchange unless expressly stated otherwise or required by applicable law.

Items that fail quality inspection will not be accepted for exchange.

Courier Pickup and Return Handling

Where a return pickup is arranged through our official courier partner, the customer must securely pack the item in its original inner and outer packaging.

Our official courier partner may contact the customer to arrange pickup after the exchange request has been accepted by Customer Care.

A delivery note or consignee note may be provided at pickup and may need to be shared with Customer Care.

Return pickup charges, delivery charges, re-delivery charges, and related courier charges may be payable by the customer unless Ceylon Elephant Co. confirms otherwise.

For courier returns, returned items must be sent to:

Janet Logistics Center

No. 775/D, Galle Road,

Nalluruwa, Panadura, Sri Lanka

Where stated in the Exchange Policy or confirmed by Customer Care, the applicable pickup fee shall be payable by the customer at the time of collection. The current courier pickup fee is Rs. 500, unless updated by us or confirmed otherwise.

Exchange Via Store

Store exchanges are available only after Customer Care has reviewed the request and confirmed the eligible outlet and date.

Customers must contact Customer Care first with order details and clear images of the product for initial evaluation.

Once confirmation is provided by Customer Care, the customer may visit the pre-confirmed CECO or Spa Ceylon outlet on the pre-confirmed date.

The item will be inspected again at the outlet. If the item meets the exchange eligibility criteria, the exchange may be approved and completed at the store.

If the item does not meet the required criteria, the exchange will not be accepted.

Inspection and Approval

All returned items are subject to strict quality inspection.

If the item passes inspection, the exchange will be processed and delivered within the timeframe stated in the Exchange Policy, subject to stock availability and operational conditions. The current estimated processing and delivery timeframe for approved courier exchanges is 7 to 10 working days, unless updated by us or affected by operational conditions.

If the item fails inspection, it may be returned to the customer at the customer’s cost.

Refunds

Refunds may be provided only in limited cases, including where required by law, where an order cannot be fulfilled, where a product is unavailable after payment, where an approved product issue qualifies for refund, or where our Exchange Policy expressly allows a refund.

Refunds, where approved, will usually be processed through the original payment method where possible.

Refund processing times may vary depending on payment gateway, bank, card issuer, wallet provider, Shopify, courier partner, or other third-party service provider.

Shipping charges, Cash on Delivery charges, courier pickup charges, re-delivery charges, payment processing charges, gift wrapping charges, donation-related amounts, redeemed rewards, expired vouchers, and other fees may be non-refundable unless required by law or stated otherwise in our Exchange Policy.

Where an order was paid using rewards, points, vouchers, discounts, or promotional benefits, the treatment of any exchange, store credit, refund, reversal, or replacement may vary depending on the relevant rewards or promotion terms.

Ceylon Elephant Co. reserves the right to refuse any exchange, return request, replacement, store credit, refund, or related request that does not meet the stated conditions in these Terms, the Exchange Policy, product-specific terms, campaign-specific terms, or applicable law.

Nothing in these Terms or the Exchange Policy is intended to exclude, restrict, or limit any rights you may have under applicable Sri Lankan consumer protection laws.

Section 25 – Intellectual Property

All content on the Site, including but not limited to text, images, photographs, graphics, product designs, garment prints, embroidery designs, artwork, logos, icons, videos, audio, brand names, collection names, campaign names, donation-linked materials, rewards-related materials, website design, layout, AI-assisted content, and other materials, belongs to or is licensed to Ceylon Elephant Co., JANET LANKA (PVT) LTD, or our licensors.

You may not copy, reproduce, modify, distribute, publish, display, sell, license, exploit, train AI models on, scrape, extract, or create derivative works from any Site content without our prior written permission.

No right, title, or interest in any intellectual property is transferred to you through your use of the Site or purchase of any product.

Unauthorized use of our intellectual property may result in legal action.

Section 26 – Conservation, Awareness, and Donation-Linked Communications

Ceylon Elephant Co. may communicate stories, information, activities, projects, partnerships, or support efforts connected to Ceylon Elephant awareness, conservation, natural heritage, community matters, or related causes.

Such communications are intended to support brand storytelling, public awareness, customer engagement, responsible initiatives, and selected donation-linked activity.

Where we refer to donations, contributions, charitable support, conservation support, or cause-linked benefits, the specific terms applicable to that initiative will be provided through the relevant product page, campaign page, collection page, official communication, receipt, or other published material.

We do not guarantee that every purchase contributes to a donation, conservation project, or specific beneficiary unless expressly stated.

We reserve the right to update, change, correct, pause, replace, or discontinue conservation-related or donation-linked communications where necessary.

Section 27 – Force Majeure

We shall not be liable for any failure, delay, interruption, or inability to perform our obligations where such failure or delay is caused by events beyond our reasonable control.

This may include natural disasters, extreme weather, floods, fire, pandemics, epidemics, strikes, civil unrest, government action, import/export restrictions, logistics disruptions, payment gateway outages, cyber incidents, utility failures, Shopify downtime, cloud provider downtime, AI provider downtime, courier delays, supplier failures, data centre incidents, internet disruption, or other events outside our reasonable control.

Section 28 – Customer Responsibility

You are responsible for:

reading product descriptions before placing an order;

checking size guides and fit information;

reviewing product care instructions;

providing accurate account, billing, and delivery information;

checking order details before confirming payment;

ensuring someone is available to accept delivery;

maintaining access to your email, phone, WhatsApp, or other contact channels;

reviewing rewards, promotion, shipping, exchange, and donation-linked terms where applicable;

complying with these Terms and related policies;

contacting us promptly if there is an issue with your order;

following the Exchange Policy if requesting an exchange;

keeping products unused, unworn, unwashed, unaltered, and with all tags, labels, and packaging intact if an exchange may be requested.

Failure to meet these responsibilities may affect order fulfilment, delivery, exchange eligibility, limited return eligibility, refund processing, rewards eligibility, promotion eligibility, or customer support handling.

Section 29 – Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or limit any rights you may have under applicable Sri Lankan consumer protection laws.

Where any provision of these Terms conflicts with rights that cannot legally be excluded, those legal rights shall prevail to the extent required by law.

Section 30 – AI, Automation, Product Recommendations, and Content Accuracy

We may use AI-enabled tools, automated systems, analytics tools, search tools, chat tools, recommendation engines, moderation tools, fraud tools, translation tools, and customer support tools to improve the Site and customer experience.

These tools may help with:

product recommendations;

size or fit guidance;

customer service replies;

search results;

product descriptions;

content summaries;

translation;

review moderation;

fraud checks;

rewards eligibility checks;

marketing personalization;

customer segmentation;

demand forecasting;

inventory planning;

delivery support;

service quality analysis.

AI-enabled, automated, or algorithmic outputs may be incomplete, inaccurate, outdated, or unsuitable for your individual needs.

We reserve the right to review, correct, reject, edit, disable, or override AI-enabled or automated outputs.

AI-enabled tools are not a substitute for professional advice, legal advice, medical advice, conservation advice, garment fitting by a professional, or final customer judgment.

You should review product details, sizing, care instructions, delivery terms, rewards terms, donation-linked terms, exchange terms, and policies before placing an order.

The collection and processing of personal information through AI-enabled tools is addressed in our Privacy Policy.

Section 31 – International Access, Regional Availability, and Service Differences

Although the Site may be accessible from outside Sri Lanka, we do not represent that the Site, products, services, rewards, promotions, payment methods, delivery services, donation-linked activities, or content are available or appropriate in every country or region.

Accessing the Site from territories where its content, products, services, promotions, rewards, or donation-linked activities are illegal or restricted is prohibited.

Product availability, pricing, currency, taxes, delivery options, rewards eligibility, marketing availability, payment methods, customer support, donation-linked activity, exchange eligibility, return pickup availability, store exchange availability, and legal requirements may vary by region.

We reserve the right to limit, block, restrict, or refuse access, orders, services, rewards, promotions, exchanges, returns, or delivery to any person, account, address, country, or region where required or appropriate.

Section 32 – Tax, Duties, and Charges

You are responsible for any taxes, duties, levies, customs charges, bank charges, card charges, wallet fees, currency conversion fees, or other charges that may apply to your order, unless expressly stated otherwise.

For local Sri Lankan purchases, applicable taxes and charges may be included or shown according to our pricing and invoicing practices.

For international orders, if offered, you may be responsible for customs duties, import taxes, clearance charges, brokerage fees, and other destination-country charges.

We are not responsible for delays, confiscations, penalties, or extra costs caused by customs, tax authorities, incorrect information, restricted goods, or destination-country rules.

Section 33 – Account Security

You are responsible for maintaining the confidentiality of your account credentials, login details, OTPs, passwords, email access, phone access, and any device used to access the Site.

You are responsible for all activity under your account unless caused by our proven negligence.

You must notify us promptly if you suspect unauthorized access, misuse, fraud, or account compromise.

We may suspend, restrict, or terminate accounts where we suspect unauthorized access, fraud, misuse, automated activity, rewards abuse, or security risk.

Section 34 – Fraud Prevention, Verification, and Risk Controls

We may use manual reviews, automated systems, AI-enabled tools, third-party fraud tools, payment gateway checks, device signals, customer history, address checks, transaction patterns, rewards activity, exchange activity, refund activity, return patterns, and other methods to detect fraud, abuse, security risk, promotion misuse, or suspicious activity.

We may refuse, hold, cancel, refund, reverse, delay, or reject any order, reward, voucher, discount, promotion, refund, exchange, account activity, or customer benefit where we suspect fraud, abuse, unauthorized activity, resale activity, payment risk, chargeback risk, or violation of these Terms.

We are not obligated to disclose our fraud detection rules, risk scoring, internal decision logic, AI-based review methods, or security processes.

Section 35 – Relationship With Separate Policies

These Terms of Service should be read together with our separate policies, where applicable, including:

Privacy Policy;

Cookie Policy;

Shipping Policy;

Exchange Policy;

Spa Ceylon Rewards Terms, where applicable;

promotion-specific terms;

donation-linked campaign terms, where applicable;

product-specific terms shown on product pages.

If there is a conflict between these Terms and a separate policy, the more specific policy may apply to the relevant subject matter, unless stated otherwise.

For example:

privacy, data protection, AI data processing, and cross-border data processing are governed mainly by the Privacy Policy;

cookies, pixels, analytics, and tracking tools are governed mainly by the Cookie Policy;

delivery and fulfilment are governed mainly by the Shipping Policy;

exchanges, limited returns, inspection requirements, courier return handling, store exchange requirements, exchange fees, and refund eligibility are governed mainly by the Exchange Policy;

rewards earning, redemption, expiry, exclusions, and membership rules are governed mainly by the Spa Ceylon Rewards Terms, where applicable.

Section 36 – Final Terms

These Terms of Service apply to all users of the Site, including browsers, customers, account holders, merchants, vendors, content contributors, subscribers, rewards members, and others who access or use the Site.

By using the Site, placing an order, subscribing to communications, creating an account, participating in promotions, submitting content, using rewards, engaging with donation-linked initiatives, requesting an exchange, or interacting with any Site feature, you agree to these Terms of Service and any related policies referenced on the Site.

If you do not agree with these Terms, you should discontinue use of the Site immediately.